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Choose your escape
Search by destination, travel dates and guest count. Explore photos, amenities, the location map and house rules to find a stay that suits your plans.
Save properties to Favorites to come back to them later.
HOW IT WORKSYour next getaway,
Your next getaway,
one simple step at a time.
From finding your favourite place to getting your booking pass, here’s what to expect along the way.
See the full priceReview the total before requesting.
Free cancellationUp to 24 hours before check-in.
Help along the wayContact our team with your questions.
FROM SEARCH TO CHECK-IN
Here’s how your booking comes together
You’ll always find your reservation status and next steps in My trips.
02
Request your reservation
Select your dates and number of guests on the property page. Review the full price, including any cleaning and service fees, then sign in to submit your request.
Your request starts as pending. It is not yet a confirmed booking.
03
Verify your identity, if requested
If our team needs identity verification, you’ll see a notice in My trips. Open the KYC tab and upload a clear photo or scan of your identity document.
Keep all four corners visible and all text readable. You can follow the review status in your account.
04
Open your invoice & make payment
When your invoice is ready, open Invoices in your account. Review the amount, payment deadline and bank transfer details. Use the payment reference shown on the invoice.
View or download your invoice whenever you need it. No card payment is taken on the website.
05
Upload your proof of payment
After making the transfer, open the invoice details and upload your bank receipt or transfer confirmation. Make sure the amount, payment date and transaction reference are visible.
Our team reviews the receipt and verifies payment. Uploading a document alone does not confirm your stay.
06
You’re booked. Start looking forward.
Once payment is verified and your reservation is confirmed, open My trips to see your stay details. Download your booking pass with the address, dates and check-in and check-out times.
Use Get directions to open the location in Google Maps or Waze. Check-in is from 3 pm; check-out is before 11 am.
YOUR TRAVEL SPACE
Everything for your stay, in one place.
Keep track of your plans without searching through emails.
Open My tripsMy trips
Your reservations, status updates, next steps and booking passes.
Invoices
Payment details, PDF invoices and proof-of-payment uploads.
Identity verification
Document requests and review status, when verification is needed.
Favorites
Your saved stays, ready for your next getaway.
GOOD TO KNOW
A little clarity before you book
When is my reservation confirmed?
A submitted request is pending while our team reviews it. Your booking is confirmed after payment has been verified and the reservation is marked as booked in your account. An invoice or uploaded receipt on its own is not a booking confirmation.
Where can I see the total price?
Choose your dates and guest count on the property page. The price breakdown shows accommodation and any applicable cleaning and service fees before you submit your request. Your invoice contains the payment amount and instructions.
How do I pay?
Open the invoice in your account and follow its bank transfer instructions, including the reference and payment deadline. After the transfer, upload your receipt on the invoice details page so our team can review it.
What if a document is rejected?
Check the status and any feedback in your account, then upload a new, clear document. For identity verification, keep the full document and all four corners visible. For payment proof, show the amount, date and transaction reference. Contact our team if you need help.
Can I cancel my reservation?
Free cancellation is available in My trips up to 24 hours before check-in. If you have already paid, our team will arrange your refund; cancelling does not automatically initiate a bank refund. For requests within 24 hours of check-in, contact support.
Can I change my dates or guest count?
Contact our team with your booking reference and the changes you’d like to make. Changes depend on availability and must be confirmed by the team.
Where do I find the property address and booking pass?
Open your confirmed reservation in My trips. Your booking details and downloadable booking pass include the full address, dates, guest count and arrival and departure times. Get directions opens the location in Google Maps or Waze.
What if I haven’t received an email?
Sign in and check My trips and Invoices for the latest status and available documents. Your invoice remains accessible in your account even if the email could not be delivered. Contact our team if something is missing.
Need a hand with your plans?
Our team can help with reservations, documents and payment questions.