Booking terms

For enquiries, contact our team.

These booking terms apply to all properties. Your selected dates, guest count, price and property details are shown before you submit your reservation request.

Reservation requests

Submitting a request does not confirm your stay. Our team reviews your request, and you can follow its status in My trips. Your stay is confirmed when payment has been verified and the reservation is marked as booked in your account.

Prices and payment

Prices are in EUR. The total shown before you request a reservation includes accommodation and any applicable cleaning and service fees. Your invoice and payment instructions are available in Invoices.

Complete the bank transfer using the details and payment reference on your invoice, then upload your proof of payment. Uploading a receipt does not confirm payment; our team verifies it before confirming your booking. No card payment is collected on this website.

Identity verification

Our team may request identity verification as part of reviewing your reservation. If required, you will receive instructions in your account. Submit a clear, complete and readable identity document through the KYC section.

Free cancellation

You can cancel free of charge in My trips up to 24 hours before check-in. If you have already paid, our team will arrange your refund. Cancelling a reservation does not automatically send a refund to your bank account.

For cancellation requests within 24 hours of check-in, contact our support team. Free cancellation is not available through My trips after this deadline.

Arrival and departure

Check-in is from 3:00 pm and check-out is before 11:00 am. Your booking details and booking pass contain the property address and the dates of your confirmed stay.

House rules

Do not exceed the property's stated guest capacity. Smoking indoors, parties and events are not permitted. Please respect quiet hours between 10:00 pm and 8:00 am. Pets are permitted only where the property listing allows them.

Changes and support

Contact our team if you need to change your dates or guest count, or if you have a question about your reservation, invoice or refund. Changes depend on availability and must be confirmed by the team.

Contact our team